Cancellation Policy

Cancellation Policy2020-03-21T20:04:43+00:00

KEEPING US ALL SAFE

Regarding COVID-19:

  • Under the new restrictions to business announced by the Australian Government on Tuesday 24th March, we will be unable to offer Face-to-Face appointments in the short term. This takes effect Thursday 26th March.
  • This safety measure is TEMPORARY – we’ve been working with clients in our business for over 20 years, and will be resuming our normal operations as soon as circumstances allow. FACE-TO-FACE APPOINTMENTS BEGINNING AGAIN FROM FRIDAY 12TH JUNE.
  • Until the 12th June, we are offering sessions via ZOOM. Details about hypnosis sessions using Zoom are here. 
  • We have reduced our fees at this time, and you’ll find our Current ‘Rona Support Fees here.
  • We appreciate the understanding of all our clients at this difficult time. Please reach out to us via email [email protected] or leave a message 07 33544555 if we can be of any assistance.
  • We all remain well, our families are well, and we hope the same for you.

FROM ALL OF US, WE SEND LOVE AND WISHES FOR BRIGHT HEALTH AND WELLBEING

We’re so glad you’ve decided to book with us, and we’ll work hard for you. We appreciate you helping us to run our practice efficiently

  • When you book with us we put time aside just for you. We’re looking forward to meeting you!
  • If you provide us with your mobile phone number you will be sent an automated SMS 48 hours prior to your appointment, requesting you to confirm your booking. This is done by replying to the SMS with a ‘y’, or calling us on 07 33544555.
  • Should you need to change your booking, we request that you do this by 10am on the day prior to your appointment. Please contact us immediately by calling 07 3354 4555, or email [email protected]
  • Please do not cancel by SMS – our SMS system is computer-based, character limited, and send/receive is not always immediate. The only reply that is recognised by the system is the ‘Y’ to confirm. 
  • We understand that life can be unpredictable – you might get sick, or have an emergency you must attend to, meaning you cannot keep your appointment. If this occurs please just get in touch as soon as you can and we’ll make another time.
  • Cancellations made less than 24 hours prior to the appointment will incur a $65 cancellation fee (illness and emergency aside, of course!) and you will be sent an invoice. This also applies if you are a no-show for a booked appointment, even if you do not confirm. When you book with us we begin preparing for your session. Before you even walk through the door we have already allocated time to you personally.
  • Thank you for being considerate of our therapists, and for helping us to run our practice efficiently.